We at Sophie Cox hope to deliver you the best customer service. Your order will be dealt with as quickly as possible and we endeavour to dispatch items within 24 hours of confirmation of your order. However, please allow up to 5 working days for delivery if you have chosen normal delivery options.
Payment: We accept Visa, Visa Electron, MasterCard, American Express, Switch Debit Cards and PayPal payments. Payments will be debited and cleared from your account upon receipt of your order by Sophie Cox Pty Ltd who will confirm that the credit/debit card that is being used is in fact yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.
Please note: If the issuer of your payment refuses to authorise payment to Sophie Cox Pty Ltd, we will not be liable for any delay or non-delivery of goods.
Security: Our website is as secure as can be. All
credit card transactions on this site are processed using PayPal, which encrypts your card details in a secure host
environment. Sophie Cox does not hold your credit card details on the website.
Shipping Rates and Policies: Your order will be shipped once the payment has been approved, the address has been verified, and the merchandise is confirmed to be in stock.
Same Day Delivery: We can use a special courier
service to our Sydney customers if you require same day special delivery. Any
order you place with us before 10am EST will be delivered to you by the end of
the business day (06:00PM) once the three prerequisites listed above have been
met. This service will incur an additional charge of $20 on top of the standard
1-2 Day Delivery: We can arrange to deliver packages within 2 business days to our customers living in the New Zealand and Pacific Region, once the three prerequisites listed above have been met. This service will incur an express rate listed in the International shipping table.
3-4 Day Delivery: We will endeavour to deliver your express parcel
within 4 business days to our customers living in Europe, the United States,
Canada, Hong Kong and Japan, once the three prerequisites listed above have
been met. Otherwise standard shipping rates and times apply.
outside Australia is handled by Sophie Cox’s international carrier partner.
The following table shows our shipping costs, by Sophie Cox’s carrier partner, irrespective of size and weight of the merchandise purchased.
Note: Sophie Cox is pleased to offer free shipping for a purchase cost of $1500 and above. The purchase cost is defined as the total value of the order less any taxes, duties and shipping.
Prices on this website are shown in Australian Dollars (AUD) inclusive of Australian Goods and Services Tax (GST). Prices in other currencies are approximate. 10% GST is included in the retail price as shown.
During the checkout procedure, you will be asked to identify which is the country of destination for the merchandise.
shipments outside Australia will not be charged GST on their order.
The prices excluding GST will be shown in your order summary and confirmation page when you get to that stage of your purchase.
Please note that we are not responsible for any import duties, customs and local taxes levied by the country shipped to. Customs Duties and Sales taxes will be charged appropriately on the delivery of goods.
Freight charges will also be shown on your order summary and confirmation page.
Customer satisfaction and service is our utmost concern at Sophie Cox. We are sure that you will be extremely happy with your purchase from us, however, there may be occasions where you feel it necessary to return an item(s). If you are unhappy with your item or need to exchange your item for a different size you may cancel your order at any time during the cancellation period by providing us with a notice of cancellation. This policy does not apply to items listed under ‘Sale’ or ‘Sample’ as there unfortunately can be no returns or exchanges on these items.
The cancellation period starts on the date the contract for the supply of goods is concluded and ends on the expiry of the period of seven working days beginning the day after you receive the goods. In the event of cancellation, we require that you return the goods to us at your own cost.
To assist in the return of your order you may obtain a Return Number (RN) by emailing us at email@example.com within the cancellation period. This will serve as a notice of cancellation. The RN number should be written on your original invoice and on the return shipping label that will be included in the goods you are returning to us.
Our address for all returns is Sophie Cox, Unit 34, 4 Young Street, Neutral Bay, 2089, NSW, Australia, and we request that you contact us, as set out below in relation to such returns.
In the event of failure to return any goods to us, which have been validly cancelled, we shall have the right to charge any costs of recovery of the goods. We also request that all goods are returned within 14 days of the date of your cancellation notice and we will endeavor to make a refund to you in accordance with these terms within 30 days of the date of the notice of cancellation.
Further information can be obtained by contacting a Sophie Cox customer service representative who will be happy to help or talk with you about the procedure. Simply email us at firstname.lastname@example.org or call +61 2 9929 3090.
All accurately returned products will be credited to the original purchaser’s credit card excluding shipping charges.
Refunds on international customs duties and sales taxes (if applicable) are excluded on shipments outside Australia.
Please Note: All
shoes should be tried on a carpeted surface before wear. Shoes will not be
accepted if in an unsellable condition and not in original Sophie Cox
If you have received an item from Sophie Cox as a gift, you can exchange it for another item of the same value or more, provided you pay the cost of the difference and the additional shipping, taxes and import duties.
We at Sophie Cox pride ourselves on the craftsmanship and execution of our luxury hand made Italian products. On rare occasion a Sophie Cox item is deemed faulty if it is received damaged, or where a manufacturing fault occurs within three months of purchase.
Please note that all items that are damaged as a result of wear and tear are not considered to be faulty. For all faulty items outside our Returns Policy please contact email@example.com. After the items are returned, assessed and authorized as faulty, any shipping costs will be refunded.
Sophie Cox collects personal information when you place an order, buy a gift voucher for a friend or register on our mailing list. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order. Saved credit card details will never be shared with third parties and will only be used to process your order, using your payment partner’s systems. Sophie Cox does not and never will sell or rent our client’s names, addresses, email addresses or other personal information.
Simply email us at firstname.lastname@example.org or please write to our address Sophie Cox, Unit
34, 4 Young Street, Neutral Bay, 2089, NSW, Australia.
REFUNDS & EXCHANGES
NOTE: Deliveries are made between 8AM – 6PM Monday to Friday and will require a signature on delivery to ensure safe and secure delivery. Please ensure that you select a shipping address where delivery during these times will be suitable. Delivery times apply to orders placed BEFORE 4pm that day. Missed deliveries will receive a calling card for the receiver’s attention detailing clear instructions of how to arrange a re-delivery. Please contact email@example.com should you have any queries or do not receive a calling card.
* As all orders are shipped from Sydney, some regional and remote areas in Australia will experience increased delivery time. Please contact customer service prior to ordering if you have any queries