Frequently Asked Questions

How do I know whether the shoe will fit?

All sizes are in the Italian sizing system. The size you usually take in an Italian shoe size will be the size to order. If you are unsure of your size please refer to the size conversion chart or don’t hesitate in contacting us at customerservice@sophiecox.com.

How do I know if an item is in stock?

The dropdown size menu on the product page will show your available size if the item is in stock. If your shoe size is not showing in the drop down menu we may be out of stock of the item or it may be showing incorrectly. If you would like to specially order this item or double check this item is in fact in stock, please feel free to contact one of our representatives at customerservice@sophiecox.com.

How will I know that you received my order?

After you have placed an order with Sophie Cox you will receive an email confirmation that your order has been received. Wait…we still need to double check that your payment has been accepted by us, the receiving address is correct and the correct item is available so we can ensure that your order is lovingly packaged and sent to you as soon as possible. Your item will then be accepted and shipped to you directly.

Once we have sent your parcel you will receive an email confirmation with your freight tracking number attached to your order so you can track your parcel.

How to track my parcel?

You simply enter the tracking number in the field in the corresponding freight carrier’s website for the latest up to date information on your parcel. It will track your parcel from our doorstep to yours. The freight carrier will be confirmed and sent to you in your email confirmation.

Can I send a gift through Sophie Cox?

We are delighted to send a pair of Sophie Cox shoes as a gift. You can purchase an item as usual from our website but be sure to change the delivery address in Shipping Information to the gift recipient’s address before proceeding to check out. This is to ensure that they receive a surprise and you receive the receipt of purchase. Your gift invoice will be sent as a receipt of purchase to you. All gifts include a useful explanation about our returns policy and exchanges so you don’t need to worry about explaining this to them.

In the comments section of your order you can also request a special message be included with your gift. The message will be hand written on our Sophie Cox customised compliments slip and wrapped up along with your gift.

Will Sophie Cox have seasonal sales or promotions?

Sophie Cox unless otherwise noted will not hold sales or promotions on her shoes. To make sure you are notified about all future events, promotions or sales please click on the Subscribe link at the bottom of the homepage to keep updated with all the latest Sophie Cox news.

What do I do if I want to return or exchange a shoe?

You can exchange or refund any Sophie Cox shoe if you are eligible under the Terms and Conditions <insert Link> of this website. The steps for doing this are outlined under the returns and exchanges section of the website.

Please be aware that any returns of items purchased on www.sophiecox.com will be performed in accordance with the Sophie Cox Terms and Conditions of Sale, the Trade Practices Legislation as well as the ACCC.

Can I layby?

Sophie Cox unfortunately does not accept laybys.

How do I protect my shoes from the rain?

The delicate nature of Sophie Cox shoes means that they are not meant to be worn in extreme weather conditions, however every day wear and tear will be perfectly fine.  We recommend on the leather shoes that you use a specialised leather water proofer or on suede a specialised suede water proofer. The grosgrain and satin shoes can sometimes be waterproofed by using a suitable suede water proofer, however we recommend that you always read care instructions of the item you wish to use and test a small patch on the inside of the shoe before using on the entire shoe. Water proofers often protect from dirt as well.

What is the size range of Sophie Cox shoes?

Sophie Cox shoes range between size 36 and 42 however not all styles are listed in these sizes. If you wish to purchase a shoe that is not displayed in the size you are after or is out of the Sophie Cox general shoe size range, please don’t hesitate in contacting us at customerservice@sophiecox.com, and if possible we can specially order shoes in for you for an additional charge and waiting period of around 6-8 weeks. Please note that the option may very on styles and is subject to Sophie Cox’s terms and conditions.

If you can’t find an answer to your question here. Please click here to contact us and we will be happy to help.

Size Conversion Chart

AUSTRALIA

  US 
  UK 
 FRENCH ITALIAN
5
5.5  
2.5 36.5 35.5
5.5 6
3
37 36
6 6.5
3.5 37.5
36.5
6.5 7
4
38 37
7 7.5
4.5
38.5 37.5
7.5 8
5
39 38
8 8.5
5.5
39.5 38.5
8.5 9 6 40 39
9 9.5 6.5 40.5 39.5
9.5 10 7 41 40
10 10.5 7.5 41.5 40.5
10.5 11 8 42 41
11 11.5 8.5 42.5 41.5
11.5 12 9 43 42

 

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